Responsible Gaming

Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Spinfever Casino supports responsible gaming and encourages every player to make informed decisions, set sensible limits and seek help when gambling stops being fun.

Spinfever Casino holds licences issued by the Autonomous Islands of Comoros (AOFA), licence number ALSI-202508056-FI2, and the Tobique Gaming Commission of New Brunswick, licence number 0000002.

Gamble for entertainment

Online gambling involves risk, and losses can happen. There is no guaranteed strategy for winning, and past results do not predict future outcomes. Games should be treated as paid entertainment rather than a source of income. Only gamble with money you can afford to lose after essential living costs, financial commitments and other responsibilities have been covered.

Before you play, consider setting a budget for both time and money. Decide in advance how much you are comfortable spending and how long you intend to play. Once your limit has been reached, stop gambling. Avoid chasing losses by increasing your stakes or continuing to play in an attempt to recover money. Taking a break after a loss can help you make calm and considered decisions.

Set a gambling budget and keep it separate from money needed for rent, bills, food, savings or other essentials.
Set a time limit before you begin and take regular breaks during play.
Never borrow money, use credit intended for essential expenses or sell possessions to gamble.
Do not gamble when you are upset, tired, stressed, under the influence of alcohol or affected by medication.
Avoid treating gambling as a way to solve financial difficulties.
Remember that games are based on chance and that a win is never guaranteed.

Gambling should not interfere with work, study, family, relationships, sleep or other activities. If it begins to take up more time or money than planned, stop and consider using the available account controls or seeking independent support.

Tools to help you stay in control

Spinfever Casino may provide account features designed to help players manage their gambling. Depending on the feature available to you, these may include deposit limits, wagering or loss controls, session reminders, time-outs and self-exclusion. These tools are intended to support informed choices, but they work best when used together with a personal budget and honest self-assessment.

Deposit and spending limits

A deposit limit can restrict the amount added to your account during a selected period. Choose an amount that fits comfortably within your entertainment budget. A limit should be set before gambling rather than after a loss. Increasing a limit may involve a delay or other account process, while reducing a limit should be requested as soon as you feel your spending is becoming difficult to manage.

Time-outs and breaks

A time-out can temporarily prevent or restrict access to gambling. Use a break if you feel distracted, frustrated or tempted to play for longer than planned. During a break, avoid looking for alternative gambling accounts or services. Use the time to review your budget, speak with someone you trust and consider whether further support would be helpful.

Self-exclusion

Self-exclusion is a stronger voluntary measure that prevents or restricts gambling access for a chosen period or in accordance with the applicable process. It should be considered if you are finding it difficult to control your gambling, repeatedly breaking your limits or experiencing harm. A self-exclusion request is a serious decision. Follow the instructions available through your account or the relevant support channel, and do not attempt to bypass the restriction.

Account controls may not remove every gambling-related risk. You remain responsible for protecting your login details, monitoring your activity and telling us if you need help applying a restriction. If you share devices or payment methods, take additional care to prevent unauthorised access.

Recognising when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income or experience. It may develop gradually, and a person may not notice the impact until gambling has affected their finances, health or relationships. Honest reflection can help identify concerns early.

You may wish to pause gambling and seek support if you recognise one or more of these signs:

Spending more money or time gambling than you intended.
Trying to win back losses by gambling more often or using larger amounts.
Feeling restless, irritable or anxious when you cannot gamble.
Hiding gambling activity, losses or account information from family or friends.
Borrowing money, missing payments or experiencing financial stress because of gambling.
Neglecting work, study, family, health, sleep or other responsibilities.
Gambling to escape difficult feelings, stress, loneliness or personal problems.
Attempting to stop or cut down but finding that you cannot maintain the change.
Feeling regret, shame or distress after gambling but continuing to play.
Arguing with people close to you about your gambling or its consequences.

One sign does not automatically mean that you have a gambling problem, but it is worth taking seriously. Stop gambling, use a time-out or self-exclusion option and speak with a qualified support service or health professional. You do not need to wait until a problem becomes severe before asking for help.

Getting help and supporting someone else

If gambling is causing concern, consider speaking openly with a trusted family member, friend, counsellor, doctor or financial counsellor. Independent gambling support services in Australia can provide confidential information, practical guidance and counselling. These services may also support partners, relatives and friends affected by another person's gambling. Search for an appropriate Australian service through a trusted government or health information source, or ask a healthcare professional for a referral.

If you are supporting someone else, choose a calm time to discuss your concerns. Focus on specific behaviours and their effect rather than making accusations. Encourage the person to use account controls and seek professional help, while remembering that you cannot control another person's gambling. Protect your own finances and wellbeing, and seek independent advice if you are affected.

Financial stress can make gambling concerns harder to manage. A qualified financial counsellor may help with budgeting, debts and payment arrangements. Do not use gambling to try to recover financial losses. If you feel overwhelmed or believe you may harm yourself or someone else, seek urgent assistance from emergency services or a crisis support service in your area.

Our approach

Spinfever Casino aims to provide clear information and responsible gaming tools for players. We may monitor activity for signs of potentially harmful gambling and may contact players where appropriate. We may also apply restrictions or take other action where required by applicable laws, regulatory obligations or our terms. Responsible gaming features are not a substitute for professional advice, and players should seek independent assistance whenever they are concerned about their gambling.

Players must meet the applicable minimum age requirement and comply with all laws that apply to them. Gambling is not suitable for minors. If another person uses your account, contact us through the available account support channel and take steps to secure your access. Read the account terms carefully so you understand the available controls, verification requirements and processes for requesting a break or self-exclusion.