Privacy Policy | Spinfever Casino

Information we may collect

The information we handle depends on how you interact with Spinfever Casino and which services you use. Some information is provided directly by you, while other information may be collected automatically when you use the website. We only seek information that is reasonably relevant to operating the service, meeting our obligations and providing support.

Account and contact information

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, contact details, account login information and preferences. We may also keep records of your communications with customer support, including enquiries, requests and information provided while resolving an issue.

Identity and verification information

To help confirm your identity, age, eligibility and account information, we may request verification documents or related information. This can include copies or details from identity documents, proof of address and information needed for customer due diligence. Verification information may also be used to help detect impersonation, account misuse, fraud and other prohibited activity.

Payment and transaction information

We may record information about deposits, withdrawals, wagers, gaming activity, account balances and other transactions. Depending on the payment method, payment providers may process card, bank or other payment details. We may receive transaction confirmations or limited payment information from those providers. Payment details are handled for processing, reconciliation, security, fraud prevention and record-keeping purposes.

Device, technical and usage information

When you access the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, referring pages, pages viewed, access times and interaction information. This information can help us maintain website functionality, understand how services are used, investigate technical issues and protect accounts and systems.

Cookies and similar technologies

We may use cookies and similar technologies to keep the website operating, remember settings, support account functions, improve performance, understand usage and help protect against suspicious activity. Some cookies may be supplied by service providers supporting website, analytics, security or payment functions. You can manage or block cookies through your browser settings. If you disable certain cookies, some website features may not work as intended.

How we use personal information

Personal information may be used for the following purposes, depending on the circumstances:

Creating, maintaining and administering your account.
Providing gaming, payment and other requested website services.
Checking identity, age, eligibility and account ownership.
Conducting security, anti-fraud, anti-money laundering and responsible gaming checks where applicable.
Processing deposits, withdrawals, refunds and other account transactions.
Responding to questions, complaints, technical issues and support requests.
Monitoring, testing and improving website performance, security and usability.
Communicating with you about your account, service updates, security matters and important operational information.
Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
Meeting legal, regulatory, tax, accounting, dispute-resolution and other compliance obligations.
Protecting our rights, players, service providers, systems and business from misuse, unlawful activity or security threats.

Where appropriate, we may combine information collected from different parts of the service to keep account records accurate, identify unusual activity and provide more relevant support. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements.

Marketing choices

You may be able to choose whether to receive promotional messages. If you no longer want marketing communications, you can use an unsubscribe option included in a message or contact us using the details below. You may still receive necessary service messages about your account, transactions, security or changes to the service.

Sharing, security and retention

When information may be shared

We may share relevant information with trusted providers that help operate the website and deliver services. These providers may support payment processing, identity and verification checks, fraud prevention, information technology, hosting, customer support, communications, analytics, security and professional services. Providers are expected to handle information only for authorised purposes and to apply appropriate safeguards.

Information may also be disclosed where necessary to comply with a legal or official request, investigate suspected fraud or unlawful conduct, enforce applicable terms, protect people or property, resolve a dispute or support the transfer or restructuring of part of the service. We do not disclose more information than is reasonably necessary for the relevant purpose, where a limit is available.

Security measures

We use administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and restrictions on who can view information. No website, network or electronic storage system can be guaranteed to be completely secure, so players should protect their passwords and contact us promptly if they suspect unauthorised account activity.

Storage and retention

Personal information may be stored by us or by service providers in Australia or other locations, subject to applicable privacy and security requirements. Access to information is limited to people and providers who need it for authorised purposes. We keep information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted.

Some account, identity, transaction, payment, security and support records must be retained for a period required by law, even after an account is closed or a deletion request is made. When information is no longer required, we may securely delete it, anonymise it or place it beyond ordinary use in accordance with our procedures.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be held, and withdrawing consent to marketing communications. A request may be subject to identity checks, legal exceptions or retention obligations.

Making a data request

To ask for access, correction or deletion of your data, or to withdraw consent to marketing, contact support@spinfevercasino.top. Please explain your request clearly and include enough information for us to identify the relevant account or communication preference. Do not send payment passwords or other unnecessary confidential credentials by email.

We will review requests and may ask for reasonable information to verify your identity and protect the account from unauthorised requests. If deletion is requested, we may need to retain certain records where required for legal, security, dispute or transaction purposes. In that situation, we will explain the relevant limitation where appropriate.

Keeping information accurate

Please keep your account and contact details accurate and up to date. You may be able to update some information through your account settings. If information cannot be changed there, contact support@spinfevercasino.top. We may need to verify changes before applying them, particularly where they relate to identity, payments or account security.

Policy updates

We may update this Privacy Policy from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The latest version will be made available on this page. Where an update is significant, we may provide additional notice through the website or another appropriate communication channel. Players should review this page periodically.

By using Spinfever Casino services, you acknowledge that you have had the opportunity to read this Privacy Policy. If you have questions about how your information is handled, please contact support@spinfevercasino.top.